Comments, concerns and complaints

Occupational Health is committed to providing a positive, efficient high quality service to all of its users.

We would welcome any positive feedback you wish to leave for us, as this will help us to reinforce good practices. Please email the following address: UOHS Enquiries enquiries@uohs.ox.ac.uk

If you are unhappy with any aspect of your experience or service delivery from Occupational Health to you, please contact the Occupational Health Service as soon as possible so any member of the team can respond to you.

If you feel able to, please address your concerns to the relevant staff member that the concern relates to in order that they are given the opportunity to discuss the issue directly with you.

If this does not resolve the issue and/or you feel unable to contact the relevant staff member directly, please follow the procedure below:

  1. please leave your comment, concern or complaint in an email to Caroline Harris, Interim Operations Manager for Occupational Health on caroline.harris@uohs.ox.ac.uk
  2. the email will be acknowledged upon receipt
  3. the Interim Operations Manager will investigate the complaint - this may include contacting you directly to obtain further information
  4. the Interim Operations Manager will issue a formal written response to you with the investigation outcome as soon as possible but within a 4 week period
  5. if for any reason the investigation is taking longer than the time frame indicated above, the Interim Operations Manager will contact you with an update and an explanation as to why there is a delay
  6. if upon receipt of the investigation outcome you still have concerns, this will be escalated to the Director of Occupational Health and Safety for review and consideration

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Contact Us


Occupational Health Services

10 Parks Road

Oxford OX1 3PD

 

 enquiries@uohs.ox.ac.uk

 01865 (2)82676

 

Opening Hours


 Monday - Thursday: 8.30am to 1pm and 2 to 5pm

 Friday: 8.30am to 1pm and 2 to 4pm

 

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