Extreme distress or emergency situation
Coping in a situation where you are faced with an employee or colleague who is extremely distressed is very difficult and can be upsetting.
First of all, try to stay calm. Talk to the employee or colleague calmly and empathetically. If you are not able to encourage them to look at the Occupational Health web pages and/or contact their own GP - or other services - you have two options:
If you think they are extremely distressed but it is not life threating, you can call the NHS 111 and speak to an advisor- they will guide you through the next steps (it is preferable to have the employee’s consent before taking this step, but you can call NHS 111 without it, if absolutely necessary)
If you think they are in immediate danger, you can call an ambulance on 999
It is important to talk to the employee to let them know you are taking these steps. Explain them that you are very worried and that you believe they need help. Most people are thankful that someone is trying to help. It is preferable to have the employee’s consent, but you can call the NHS 111 without it, if absolutely necessary.